FuelFairy for Stations: Station Terms

Last updated: 14 October 2026

These terms apply when a fuel station (“you”) uses FuelFairy for Stations, operated by AVAMM Group Pty Ltd (ABN 39 647 157 131) (“we”, “us”). They sit alongside the general Terms of Use and the Privacy Policy.

1. Claiming a station

You must run the station you claim, or be authorised by the business that does, and be allowed to put signs up there. Franchisees may need their head office’s permission. We check every claim and may refuse or remove one at our discretion. We only post QR packs to the station’s own address.

2. Your offer

You choose the reward customers get for finishing the survey, and you supply it at your cost. You must give it to every customer who finishes the survey and shows a valid reward screen, whatever rating they give, up to any daily limit you set. You must not ask customers for a particular rating, offer anything extra for good ratings, or rate your own station or a competitor’s. Your offer must be lawful and accurately described, and you can change or end it at any time in your dashboard.

3. Your listing and price rankings

While your survey is live, your offer appears with your station in the FuelFairy app and website. Your offer, ratings and plan never change how stations are ranked or sorted on price, which uses official government price data only.

4. Customer feedback

Customers rate anonymously. We show you ratings, answers and comments for your station; comments are only shown to you. We may show your overall rating publicly once you have at least 10 ratings. We may remove responses that look fraudulent or abusive. We don’t give you customers’ personal details.

5. QR packs

Your first QR pack (two QR decals) is free, including postage. The QR code is the same on every FuelFairy decal, and the survey finds your station from the customer’s location, so please keep the decals at your station.

6. Plans and payment

The Free plan costs nothing. Pro, when it launches, will cost $79 a month per site, billed monthly in advance by card through Stripe, with the first 8 weeks free for founding stations. You can cancel Pro at any time; it ends at the end of the month you’ve paid for, with no cancellation fee. We are not registered for GST, so no GST is charged. We’ll give you at least 30 days’ notice of any price change.

7. Emails

By claiming a station you agree to receive emails about your account, and reports if you choose them. Every report email has an unsubscribe link, and you can change how often you get reports in your dashboard.

8. Ending

You can stop at any time from your dashboard or by emailing us. We may suspend or end your participation if you don’t honour your offer, break these terms, or misuse the service. When you stop, your offer comes off the map and the survey turns off.

9. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, we provide FuelFairy for Stations as is, and our total liability to you is limited to the fees you paid us in the 3 months before the claim.

10. Changes and contact

We may update these terms and will tell you by email about material changes. These terms are governed by the laws of New South Wales. Questions: hello@fuelfairy.com.au.